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Our Process

When placing an order a kitchen dealer should provide palace designs & Granite with the job site address, contact person’s name and phone number, and desired dates for template and installation..

A job site is ready for template when

All necessary appliances including cooktop, down draft, stove, sinks, faucets, soap dispenser, hot water call, or any other pertinent items on site. Any item that requires a cut into the stone will be taken at the time of template (except cooktops, only specifications will be required) and returned at the time of installation.

Appliances

All appliances (including dishwashers, stove (cooktop) and refrigerators), MUST be in place at the time of template. We are not responsible for the moving of appliances, furniture or personal items stored in the cabinets. If it’s necessary for our templators/installers to move appliances, furniture or personal items stored in cabinets we will NOT be responsible for damages.

Clean-up

Installation of countertop is a construction process and residual dust should be expected. The customer may want to cover areas to contain the dust to the construction area. The job site will be left in broom condition

Incidental Damage

Final wall preparation (painting, wallpaper, etc) should NOT be completed prior to installation if at all possible. Care will be exercised during the countertop installation, however scrapes, punctures or digs are possible. These items are considered incidental damages and are customer’s responsibility to repair.

Installation

The home owner or (designated decision-maker over the age of 18) MUST be present during the entire installation process.

Installation Approval

After the product has been installed the customer or (designated decision-maker over the age of 18) MUST be present to inspect the countertops. At installation a customer approval form will be provided, which will be asked to sign, confirming the satisfaction with the quality, fit and damage free condition of countertop.

Lead Times

The completion or installation date we have quoted is our best estimate of when your order will be completed. NOT A PROMISE! Backorders do occur. We will do our best to complete your order as quickly as possible pending availability of slabs.

Plumbing and Wiring

These are not included in any installation. We are not plumbers or electricians. We will disconnect your sink when removing old tops, but we are NOT responsible for any leaks or damage. We will NOT reconnect sinks or cooktops. Under-mount applications will be cutout, polished and drilled to accept mounting brackets. Cutouts for drop in sinks and cooktops will be completed on the job site and dusting is to be expected.

Pricing

We have priced your order based on measurements that you have provided. If field measurements are otherwise, we will adjust accordingly.

Removal of old tops

Installation of natural stone or quartz surfaces does not include removal of old tops unless agreements have been made for us to do so. If we are installing your new top in an existing kitchen, there may be unfinished areas of your wall or cabinets that will be exposed and / or covered by your new top. We DO NOT finish these areas.

Seaming

Placement of seams is the discretion of the fabricator, seams will typically vary from 1/16” to 1/8” and will be visible to the eye or touch. Color coordinated epoxy will be used to form the seam and blend in with countertop. Even though a customer is consulted with regards to the seam location, the fabricator reserves the right to adjust if needed.

Template

The home owner or (designated decision-maker over the age of 18) MUST be present during the entire template process. This person will have to answer questions in regards to seaming, corner radius, overhangs and “special designs” on island, etc; therefore it is recommend that this person is familiar with the project.

Viewing and Approving Your Slabs

Your slabs should be viewed and approved before template for countertops are made. DO NOT approve slabs too long before your template and install are scheduled. Discover Marble & Granite will hold your slabs for two weeks. If you already have a template scheduled, your slabs will be held until time of fabrication.